Patient Concerns. We truly hope you are pleased with your care and stay at ProMedica Defiance Regional Hospital. If for any reason your concerns or needs are not addressed, please request to speak to the unit director or his or her representative. There is also an administrative supervisor available that can address patient care concerns and can be contacted by dialing 0.
Your family should contact the unit director or administrative supervisor if:
- There is any change in your condition that has not been recognized by the health care team.
- They have questions or concerns about care that have not been answered.
- They have reported a change in your condition that they feel is not being addressed.
If you are not satisfied after speaking to one of our staff members, you may contact The Joint Commission at 800-994-6610 or The Ohio Department of Health at 800-342-0553. The Ohio Department of Health is located at 246 N. High St., Columbus, OH, 43215.